Field Service Technician (m/w/d)

How will you impact Westrock?

·        Ensuring the safe operation and maintenance of Westrock machines

·        Installation, commissioning, and customer acceptance of new machines

·        Proactively monitoring machine performance and intervening to ensure maximum efficiency

·        Proactively managing scheduled maintenance of machines entrusted to you (actively looking for and resolving problems before they become issues for our customers)

·        Assessing machine mechanical wear and conducting the planned replacement worn components

·        Improve the knowledge and skills of customer operators and maintainers and creating Standard Operating Procedures (SOPs) where needed.

·        Actively involved with the team to improve our own work practices

·        Troubleshooting electrical and mechanical faults and quickly escalating to colleagues when required

·        Ensuring that the correct tools, spare parts and consumables are available

·        Input to the continuous improvement of WestRock’s machine design

What do you need to be successful?

·        Ideally 3 to 5 years’ experience of installing, maintaining, and repairing electro-mechanical machinery

·        Knowledge and practical experience of PLCs and Mechatronic systems

·        Independent, customer-oriented way of working

·        Performance-oriented thinking and acting

·        Willingness to challenge “we have always done it like this” thinking

·        Willingness to travel

·        Language: English, German (Another European language is a plus)

·        Project management experience is a plus

·        LEAN and Six Sigma experience is a plus